Returns & Refunds 

We will gladly accept returns for store credit, exchange of size, or exchange of items within our 14 day return period. Please ensure your return meets the below requirements:

Store Credit & Exchanges:
We happily accept returns for store credit or exchanges within 14 days of receiving your order, provided items are in original condition — unworn, unwashed, and with all tags attached.

Refunds:
We do not offer refunds for change of mind, incorrect sizing, or unwanted items.
Refunds will only be issued if:

• The item is faulty, or
• You have received the wrong item.

If either of these apply, please reach out to our customer support team with your order number and clear photos so we organise you an exchange, credit, or refund once approved.

Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order. Please make sure to keep the proof of shipment until your order is returned to our warehouse. We are not able to cover any issue when you are not able to provide a track & trace or proof of shipment.

RETURN PROCESSING TIME: If you indicate that you would like to return a product, we will immediately get to work on this. This way we can ensure that your return is completed within a few days.

We do our best to process returns as quickly as possible. After receiving your return in our warehouse we process it within 10 working days. On your track and trace that you receive with your return shipment, you can see when the package has arrived at our warehouse. From then on the 10 working days start. After the refund has been made, you will receive a message about it. Please note that it can take up to 7 days before the refund is visible on your bank account.

Email us at @info@serenitytoronto.com